International Cards Accepted
Select Razorpay at checkout to pay
Use Code: GET15OFF
15% OFF on orders above Rs 5000

Shipping and Delivery

 

Where does Desically Ethnic Ship within India?

Currently we ship almost everywhere in India, thanks to our delivery partners!

Does Desically Ethnic ship outside India?

Yes we do ship worldwide. Please refer to International Shipping FAQs for more details.

Is COD available at all delivery locations?

Currently we are trying to provide Cash on Delivery at almost every location in India. However, in the rare event that COD is not available at your pincode, we will call and inform you and try to fulfill the order via prepaid method.

How do I place an order from outside India, for delivery within India?

 

There are 2 scenarios in this case:

1. If you have an Indian bank account or an Indian debit/credit card - In this case you can normally place the order on our website and fill in your shipping and billing address accordingly. On the payment option page you can choose to pay via debit/credit card/ netbanking using either Citrus Payments or Razorpay gateway.

2. If you have a non Indian bank account or credit card - In this case kindly select Razorpay gateway for completing the payment with your International card. 

If you wish to pay via Paypal kindly mail us at support@desicallyethnic.com or WhatsApp us at +91 8886738000 with the details about what you would like to order, your complete address, phone number and mail id. We will get back to you within 48 hours with confirmation of availability. If confirmed, we will send you a payment link via Paypal, with the invoice, by which you can make the payment. Your order will only be confirmed after the payment is made. Since the shipping address is within India, shipping will be free for orders above Rs 1000.

 

Are there any shipping charges or any additional hidden charges?

Shipping within India is FREE for all orders above Rs. 1000. For orders below that, we charge a flat Rs. 100 shipping fee.

Who are Desically Ethnics Delivery Partners?

We take great care in delivering your products to you, and we partner only with reputed couriers like Fedex, Ecom Express, Delhivery, Aramex, DTDC etc. 

What is the estimated delivery time?

We ship purchases within 48-72 hours of receiving your order. In case it takes more time we will contact you for the same. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

How do I track my order?

We will sms/email you the Tracking details as soon as we ship your products. You can always call us or email us in case you have any further queries.

 

Other Queries

 

What is Desically Ethnic?

Desically Ethnic is a play on the words Desi and Basically Ethnic which defines the nature of our products. Here, you will find exquisite accessories, clothing and home décor from the far corners of India.

My payment has failed! What shall I do now?

Keep calm and mail us at support@desicallyethnic.com with your order ID and details. We will look into the matter and get back to you.

Can I gift wrap the order?

Sure! In your shopping cart, there is a space titled 'Special instructions for the seller:' . You can mention your request there OR just drop us a mail at support@desicallyethnic.com  and we will do a complementary gift wrap for you. :)

Can I send a personal message with the order?

Of course you can! In your shopping cart, there is a space titled 'Special instructions for the seller:' . You can mention your request there OR just drop us a mail at support@desicallyethnic.com and we will deliver the products with your personal message.

Is COD Chargeable?

No. There is no extra charge for COD order. It is a free service. But please keep in mind that COD orders may take longer to fulfill as we will be calling and confirming your order before dispatch.

Are there any hidden charges on desicallyethnic.com (Octroi, Sales Tax)?

There are absolutely no hidden charges when you make a purchase with desicallyethnic.com. We offer free delivery for all orders above Rs 1000/- and charge a nominal fee of Rs 100/- for other orders. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

How do I pay using a Credit/Debit card?

We accept all VISA and MasterCard cards - Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

Apart from Debit/Credit card payments, we also have Net Banking facility (with most banks) and Cash on Delivery (at most locations).

I am not satisfied with the customer service provided

You can directly contact our Managing Director at jai.s@desicallyethnic.com if you are not satisfied with the product or our customer service.